Frequently Asked Questions
Everything you need to know before booking your next production.
How do I check availability?⌄
Browse the catalog to see real-time availability indicators, then submit a request via our contact form with your preferred dates. We respond within two hours during business days.
Is the HVAC actually quiet?⌄
Yes. Every stage features acoustic baffles, vibration-isolated mounts, and variable-speed systems engineered for near-silent operation. We routinely capture clean dialog without any HVAC shutdown.
What power is available?⌄
Up to 200A three-phase tie-in with distro available on request. All stages include clearly labeled 20A circuits by zone. Tie-ins must be handled by qualified electricians only.
Can I bring my own gear?⌄
Absolutely. Most clients mix personal equipment with our lighting, grip, and audio packages.
How does load-in work?⌄
Street-level and drive-in access is available on most stages. A dedicated floor manager meets your team on arrival to coordinate timing, safety protocols, and equipment placement.
What is your cancellation policy?⌄
We understand plans change. Cancellation fees depend on notice period and non-recoverable costs. Full details are outlined in our Terms of Service.
Do you support live streaming?⌄
Yes. We can provide dedicated circuits, wired networking, and encoder recommendations. Please share your technical requirements through our contact page.
Is parking available?⌄
Limited on-site parking plus multiple nearby lots are available. Load-in and parking instructions are included with every booking confirmation.
Can I hold a date?⌄
Soft holds can be placed for up to 48 hours. Confirmed hard holds require a deposit. Reach out via the contact form to request a hold.